Privacy Policy

At Yalea, we understand that your personal information is of great importance to you, and we therefore assume total commitment to the security of your personal information. We appreciate your trust that we will treat your personal information with rigour and precaution.

This Privacy Policy establishes the terms in which Yalea uses and protects the information that is provided by its users both whilst using the website and through other digital and offline means.

By visiting our website and/or using any of our applications or services, you accept and consent to the practices detailed herein. If you do not accept any of the provisions of the Privacy Policy, please refrain from the use of the website or sending personal data.

Where we ask you to complete fields with personal information which could be used to identify you, we do so by ensuring that this information is only used in accordance with the terms of this policy. However, this Privacy Policy may change or be updated over time and therefore we recommend that you revise the page to ensure you are in agreement with said changes.

What information do we store and how is it used?

The following are the types of information that we collect:

  • Information that you provide to us: We receive and store all of the information which you enter on our website or that you provide to us in any other way. In terms of typical personal data this includes: name, address, email address, telephone number, age, gender, nationality, country of residence, profession, general and specific interests in relation to language courses, among others.

The personal information which we collect from our customers helps us to both personalize and continually improve our service. In general, we use the information to answer queries, manage requests, offer products and services, process payments, contact you regarding inquiries, products, services or promotional offers, update records, publish customer reviews, among others.

If you subscribe to our newsletter or a similar Yalea product, you will periodically receive the respective material via email. If you are not subscribed to any of these products, it is possible that you will receive emails sent through our system on occasion, with information which we may consider relevant or of benefit to you. These emails will be sent to the email address that you provide and may be stopped at any time. If you do not wish to receive further emails or contact from Yalea, please indicate this clearly via email or adjust your email subscriptions and notification preferences in the product to which you are subscribed (TeaTime-Mag, VeinteMundos, Yalea Newsletter, etc).

In addition, you may at any time restrict the collection of personal information that you provide on our website. Where you are asked to fill out a form, you may prefer and are able to contact us directly via email, telephone or online chat.

The Yalea website contains links to other websites that may be of interest to you. Once you click on such a link and leave the Yalea website, we no longer have control over the site to which you are redirected and as such we are not responsible for the privacy terms or protection of your data of these third party websites. These websites are subject to their own privacy policies and it is therefore recommended that you consult these policies and ensure that you are in agreement with them.

  • Automatic Information: Every time you interact with us on a digital platform, we receive and store certain types of information. For example, as many websites do, we use cookies to collect information when your web browser accesses the Yalea platforms. This information is primarily used to improve our web infrastructure and to analyse the effectiveness of our marketing campaigns. If you would like to read more information about cookies and how we use them, click here.

Data security and control

Yalea is highly committed to keeping your information safe. We apply technical and organizational security measures to protect your personal data against involuntary or deliberate manipulation, loss or destruction, and access by unauthorized persons.

In relation to this, we use advanced computer systems that are consistently updated with the objective of improving security measures through technological progress. All Yalea employees are committed to this Privacy Policy, as such, no individual or body of the company can commercialize, release or distribute your personal information, which we collect, to third parties, except under your clear and prior consent or where it is required by a judge under a court order.

Yalea SA, of Quellenweg 16, 6410 Goldau, Switzerland, will be responsible for the control of the personal data that you provide and privacy according to established laws.

Yalea reserves the right to change the terms of this Privacy Policy at any time.

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